Published On: Tue, Aug 8th, 2017

Common Orlando Debuts New Journey Agent Assets

PHOTO: Common Orlando Resort is making journey brokers’ lives simpler. (picture through Flickr/Sarah Ackerman)

Common Orlando Resort has launched a customer support crew devoted solely to journey brokers.

The decision heart crew—which assists brokers with bookings and questions on varied Common Orlando merchandise—will embody a name heart crew, a handy textual content message service and a stay on-line chat program.

Textual content message companies may even be out there for journey brokers in want of last-minute info for purchasers. Brokers can have entry to a consultant as soon as their shopper’s trip bundle cost has been processed utilizing an entry code.

Brokers may even have the ability to discuss with a consultant at The true-time chat function is a useful software for brokers studying to navigate the reserving engine. Representatives will assist with questions, pricing and even supply solutions for brokers based mostly on their purchasers’ preferences.

READ MORE: The Home-Based Travel Agent’s Keys to Success

“At Common Orlando Resort, we worth with journey agent companions and we’re consistently in search of methods to raised assist them. We all know that journey brokers have completely different wants and requests from our common company,” mentioned Fernando Flores, Vice President, Common Parks and Resorts Holidays, Common Orlando Resort, in an announcement to TravelPulse.

“The aim of creating a devoted crew was to offer customized, responsive customer support and data to the journey agent group, to exceed expectations with their very own purchasers and supply the perfect visitor expertise when vacationing at Common Orlando.”

Brokers can contact the decision heart at 1-800-224-3838. Moreover, brokers can keep updated on the most recent information from Common Orlando Resort by becoming a member of the Common Orlando Journey Professionals Facebook group.

Brokers can go to for added info on the brand new sources, together with hours of operation. Register for entry to unique instruments like coaching modules, trip packages and particular presents.

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